Arjan van Rijn (49 years old) and Joost Zuijderduijn (22 years old) both work in the ICT department of FTG.
Arjan: ”I am responsible for the system administration of Floral Trade Group at home and abroad. During the day, I am busy with many different things like: server-, network-, mail-, pc-, printer management and more. Everything except Florisoft, which I gladly leave to my Florisoft-friends. Projects in the server and network area are my speciality.”
Joost: “I am a helpdesk employee, which means you are actually always the first point of contact in case of breakdowns or problems. This applies to both application management and system management. This means that we have to have basic knowledge of both areas.”
Arjan: “Our cooperation goes very well, we get along well and most problems are taken care of with a smile.”
Joost: “Arjan is quite direct and doesn’t mince words. I like this approach, because it is clear to both parties. I have learned from Arjan that I have to be clear. For the rest, I think Arjan only learns from me. He may be the elder in this case, but he is certainly not the wisest. Just kidding. Arjan obviously has a lot more experience and knowledge in the IT field and I certainly try to make use of that.”
Arjan: “I’ve learned a bit about how the younger generation thinks, although I still have my reservations about that now and then… I think the biggest difference is in the way we solve and trouble-shoot problems. How do I deal with this? I try to explain as well and as calmly as possible how you can view and solve a problem.”